处理医疗纠纷

A: I've been waiting for three hours. I was told it would be forty-five minutes.

B: I sincerely apologize for the wait. We had a critical emergency come in.

A: I understand, but my condition is getting worse. Is there anything you can do?

B: Let me speak to the attending physician and see if we can expedite your case.

A: I'd really appreciate that. I'm in quite a bit of pain.

B: I'll be back in five minutes. I'm going to make this a priority.