处理行李问题

A: Excuse me, my bag didn't come out on the carousel.

B: I'm sorry about that. Can I get your baggage claim tag?

A: Here it is. Flight CA832 from Beijing.

B: Let me check the system. It looks like it was offloaded in Shanghai.

A: What? How long will it take to get here?

B: We'll have it delivered to your hotel by tomorrow morning.